Refund policy

Return & Refund Policy

Thank you for shopping at Lily's Art Design! Because all of our products are custom-printed and made-to-order just for you, we handle returns and refunds under the following guidelines:

1. Order Modifications and Cancellations

Because our production process begins almost immediately after an order is placed, we can only accommodate cancellations or order changes (such as size, color, or shipping address updates) within 1 hour of purchase. Once an order has moved into production, it cannot be canceled or modified.

2. Damaged, Defective, or Incorrect Items

Your satisfaction is our top priority! If your order arrives damaged, defective, or if you received the wrong item due to a printing or manufacturing error, we will gladly arrange a free replacement or a full refund.

To request a replacement or refund for a damaged item:

  • Contact us within 14 days of the delivery date.

  • Provide your order number and a clear photo showing the issue or damage.

  • Do not ship items back to us unless explicitly instructed by our support team.

3. Exchanges and Buyer's Remorse

Because each item is custom-made to order, we do not accept returns, refunds, or exchanges for buyer's remorse, accidental orders, or incorrect size selection. Please make sure to carefully review our sizing charts and product descriptions before finalizing your purchase.

4. Lost or Undelivered Packages

If your tracking information shows that your package was delivered but you have not received it, please check with your local post office or neighbors. Lily's Art Design is not responsible for packages delivered to an incorrect address provided by the customer during checkout. If a package is returned to our printing partner due to an invalid address, you may be responsible for the cost of reshipping.

5. Contact Us

If you have any questions about your order or need to report a damaged item, please reach out to us at kiyabethel2017@gmail.com with your order details.