Shipping policy

Shipping Policy

Thank you for visiting and shopping at Lily's Art Design! All of our products are custom-printed and made-to-order. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Production Time

Because every item is custom-made just for you, orders are not shipped immediately.

  • Production Time: Please allow 2–5 business days for your items to be printed and packaged before they ship.

  • Orders are not processed, printed, or shipped on weekends or holidays.

2. Shipping Rates & Delivery Estimates

We primarily ship within the United States. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping (US): Once production is complete, delivery typically takes 3–6 business days.

  • Total Estimated Time: Most customers receive their orders within 5–11 business days from the date the order was placed.

Note: Delivery delays can occasionally occur due to carrier volume or inclement weather, which are outside of our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been printed and handed over to the shipping carrier. The tracking number will become active within 24 hours of generation.

4. Incorrect Addresses & Failed Deliveries

Please double-check your shipping address during checkout. Lily's Art Design is not responsible for shipments that fail to deliver due to an incorrect, incomplete, or invalid address provided at checkout.

  • If a package is returned to our printing facility due to an incorrect address, you may be responsible for additional shipping costs to have the item resent.

5. Damaged or Missing Shipments

If your order arrives damaged or defective from transit, please save all packaging materials and damaged goods, and contact us immediately at kiyabethel2017@gmail.com with a clear photo of the issue so we can arrange a free replacement.